A massive cyberattack has impacted as many as 6 million Australian customers in the latest hacking incident.
Many Australians have recently learned the news that Qantas experienced a massive cybersecurity breach that has left the data for millions of Australians exposed to hacks and leaks. This massive security breach is the latest in a series of data breaches at major companies including Optus, Medibank, and Latitude group.
So, what is the full extent of the data breach? How do you know if you’ve been impacted? And what can you do if you have had your data leak?
Read on to learn everything you need to know about the Qantas cyberattack.
What Happened With The Qantas Cyberattack?
On the 2nd of July 2025, Qantas announced that it had fallen victim to a cyberattack that exposed the records and personal information of up to 6 million Australian customers. This attack began on Monday, 30th of June, when Qantas detected unusual activity on one of their platforms for managing data. According to the airline, this latest cyberattack occurred when the hacker targeting one of their called centres to gain access to a third-party customer servicing platform. Qantas is still investigating how many of the 6 million were impacted.
The sheer scope of this hack would make it one of the largest cyberattack in Australia, with potential ramifications for those impacted by the leak.
What Data Was Stolen?
Qantas has stated that the data stolen includes some customer names, email addresses, phone numbers, birth dates, and even Qantas frequent flyer numbers. However, the leak did not expose credit card details, personal financial information, or passport details. Moreover, no one accessed PIN numbers, passwords, or login details for members’ frequent flyer accounts.
For flyers travelling with Qantas soon, the company said this hack will not impact your travel bookings or upcoming flights. For peace of mind, you will be able to check your flight details at any time to ensure that it is still the correct information.
How Do I Know If I Was Impacted?
Qantas announced that it will contact all potentially impacted customers. As the investigation continues, Qantas will communicate with customers in the coming days to alert them about the compromise of their personal information. Moreover, you can reach out to the dedicated, 24/7 customer support line for more information.
- 1800 971 541 or +61 2 8028 0534
There will also maintain a page for customers to keep up with the latest information on this hack. The company will explain next step and how you can secure your personal information.
This Won’t Be The Last Major Breach
While this cyberattack will most likely go down as one of the largest recorded cyberattacks in Australian history, this will certainly not be the last. The Australian Federal Police report that cybercrime is one of the fastest growing crime types in Australia, with the Australian Cybersecurity Centre (ACSC) received over 36,700 calls to its Cyber Security Hotline in 2024, a 12% increase from the previous year. And these cyberattacks carry a heavy toll: the ACSC has found that self-reported financial from cybercrimes were more than $33 billion in 2021 alone, a massive cost on the Australian economy. This Services Australia guide is a helpful tool for protecting your personal information after a data breach.
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